Nice to meet you! We are Ascenda.
Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement.
We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Robinhood, Ramp, HSBC, Virgin Money (Australia), SMBC (Japan), ICBC (China), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others.
What we offer? A role like no other!
We’re looking for a Customer Service driven individual who is keen to work and learn in a fast-paced environment. This is a part time position for a duration of 2-months.
Working Period: November - December 2024
Working timezone: Australian Eastern Standard Time
In this role you will be expected to:
- Answer customer queries by phone and email with focus on first contact resolution
- Provide accurate and complete information to customers by following the right processes
- Manage and resolve customer complaints
- Willing to go the extra mile to help customers
What We Are Looking For:
- Minimum Diploma holder
- Minimum 2 years’ experience working in a call center, handling inbound calls and emails.
- Previous experience with the airline, hotel or loyalty / rewards industry would be a great advantage
- Prior experience and willingness to work following Australian Eastern Standard Time.
- Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment
- Self-motivated and be able to work unsupervised.
- Fun outlook, positive attitude and can-do mindset
- Strong communication and interpersonal skills
- Excellent English communication is required.
- Strong cross-cultural awareness
- Prior exposure to a web-driven environment
What we offer:
- Competitive salary
- Flexible & comfortable working environment
- Diverse and friendly working culture.
About Ascenda
Ascenda is a global provider of innovative loyalty solutions. The company operates premium rewards propositions for major financial services and travel brands worldwide. As a trusted partner empowering over 70 of the world’s leading rewards programs, Ascenda develops end-to-end loyalty solutions to address the most meaningful challenges facing global brands today.
With a commitment to make loyalty simple, Ascenda’s solutions are easy to manage, fast to deploy and designed to deliver exceptional customer value. From end-to-end loyalty management to modular solutions such as the TransferConnect currency network, redemption
Ascenda is an equal-opportunity employer, committed to a diverse and inclusive workplace. We thank you for understanding that only shortlisted candidates will be contacted for interviews.
Join us on our mission to make loyalty simple and rewarding for everyone, everywhere.
