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Role: Unified Comm Engineer
Job Requisition Number: IGSPR001
Experience: 6 - 9 years of experience (L3)
Location: Singapore
Job Objectives:
Responsible for supporting Unified Comm Systems and projects rollout.
Key Responsibilities
Support Unified Comms Systems
· Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.
· Attending to user requirements and work with vendor to provide solutions.
· Work with other departments for smooth flow of processes and procedures.
Projects rollout
· Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.
· Plan resource allocation and utilisation across the various project and quarterly releases.
· Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.
· Monitor and manage risks /issues related to technical delivery.
Key Requirements:
1. Highly skilled in NICE Engage Voice Recording systems administration.
2. Experienced in various roles in Service Delivery, Vendor Management and Incident / Change Management
Please forward your resume in MS word format to [email protected] and [email protected]
Please do not send a PDF Format Resume. Send the following details
1. Notice period
2. Current Salary
3. Expected Salary
4. Visa Status in Singapore
5. Current Location
