Position
We are looking for a Senior Cloud Ops Engineer to join our Application Services department. This a very hands-on technical role to drive continuous improvement initiatives on top of day-to-day BAU support. We need someone with fresh and relevant ideas, who is passionate about learning new things and wants to develop themselves further.
As we are covering the bank’s global operations, you will work in rotational shifts*** and be occasionally doing on-call support** during non-business hours. This will be an opportunity to have a better perspective of what can be further improved in production!
**On call support: This covers 7 consecutive days during non-business hours to manage escalated incidents and to work on planned changes, weekends / public holidays included.
***Rotational shifts: Members in the team will rotate accordingly around three shifts (time will shift to an hour later during the daylight saving time period in the year).
· Morning: 7am-4pm
· Afternoon: 2pm-11pm
· Evening: 5pm-2am
Main responsibilities
You will mainly be responsible for:
· Providing primary operational technical support and assist the functional support teams.
· Improving complex operations (DRP, Migrations, Major maintenance etc.).
· Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.).
· Reducing time-to-market by implementing CICD pipelines wherever possible.
· Managing technical issues, escalations and ensuring good level of delivery.
· Maintain, improve and standardize existing workflow processes and framework.
· Promoting knowledge sharing within the organization (trainings, documentation, etc.).
· Bridge the gap between Dev and Ops on operations side.
Qualifications and Profile
Functional
· Experience in a banking production environment is a plus.
Hard Skills
· Minimum 5 years of experience with UNIX environments.
· Minimum 5 years of experience in Python, *nix shell, PowerShell and REST API.
· Minimum 4 years of experience with CI/CD pipelines: GitLab, Helm.
· Minimum 4 years of hands on experience with Ansible, GIT, Azure DevOps, Docker, Kubernetes, S3 and Kafka.
· Experience with task schedulers such as Control-M.
· Good understanding of IT ecosystems and application architectures.
Knowledge about:
· ITIL & Agile practices, Lean management.
· Skills on observability tools such as Grafana, Kibana, Prometheus, AppDynamics or DynaTrace are a plus.
Soft Skills
· Good communication skills.
· Good analytical and problem solving skills.
· Proactive and able to propose new ideas.
· Positive attitude towards continuous learning and improvement.
· Team player.
· Curious about new technologies.
Interested applicants, please email your resume to Shaun Quek Yew Meng
Email: [email protected]
CEI Reg No: R1660732
EA Licence No: 99C4599
