Key Responsibilities:
- Provide daily onsite IT support for hardware, networks, and software, including laptops, desktops, and mobile devices (Android/iOS) to customer's workplace.
- Ensure timely resolution of customer issues by troubleshooting and diagnosing problems.
- Document tasks and updates in the ticketing system or inform the team lead.
- Configure client equipment to connect to corporate networks and domains.
- Adhere to and enforce IT, security, and acceptable use policies.
- Deliver training to clients on the use of systems and applications when necessary.
- Offer technical support to users and other engineers in Singapore.
- Help maintain and keep track of IT assets, including assigning and disposal.
- Liaise with vendors for the repair and maintenance of IT-related equipment.
- Execute Windows deployment and migration projects.
Requirements:
- Min 2 year of FSS experience supporting a large customer base
- Proven experience in providing IT support, preferably in a field service capacity.
- Solid knowledge of hardware, networking, and software troubleshooting.
- Familiarity with IT asset management and vendor coordination.
- Experience with Windows deployment and migration.
- Excellent communication skills and a customer-centric approach.
