Responsibilities:
Promote the adoption and compliance of IT Production Practices & Processes by all GBTO teams in Asia
Steer the IT production improvement roadmap across each GBTO service platforms
Ensure alignment with Global IT Production Leads
Continuously assess of Production Metrics with SG Group and industry standard KPIs, and re-evaluation of new metrics if needed
Continuously assess the Production Maturity of Asia application teams while make sure the improvement plan is followed up.
Lead the review and deployment Service Level Management (SLM) framework in Asia.
Ensure relevant IT production governances are established with the region and with global stakeholders
Leading Central Client Relationship Management (CRM) activities of GBTO IT Asia
Ensure the IT Production Processes & Policies are adequate to satisfy the need of Asian regulators
Ensure oversight of Release Gate Keeper function on major release and infra-weekend health checks
Contribute to IT crisis management for major incidents supporting GBTO
Continuously improve the steering and reporting with innovative ideas leveraging on process simplification and automation
Ensure training and work allocation of dedicated resources in charge of the GBTO IT service delivery practice.
Profile required:
Strong IT Production Background and Application support experience
Experienced in Steering / Governance of IT Production Processes & Practices
Strong understanding of trading related Front, Middle & Back Office activities
Strong Hands-On Experience in Application Development and Support is an advantage
Strong stakeholder management covering different profiles, from Senior Business stakeholders to technical development community
Strong Conflict Management & Influencing skill
Crisis management skill
