6+6 Months Contract
Macpherson
9am to 6pm (Mon - Fri)
Job Scope:
- Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media
- Providing accurate and timely information about the company's products or services
- Resolving customer issues efficiently and in a friendly manner
- De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
- Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
- Raise issue ticket via internal system
- Provide weekly report
- Other ad hoc duties assigned
Requirement:
- Minimum 1 year of previous experience working in a customer-facing role/ contact centre/ telemarketing
Interested applicants please send your resumes to [email protected]
Jessica Nguyen Huynh Thanh Truc
Recruiter (R23113787)
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.
