Responsibilities
- Provide efficient and effective customer service support to clients via live chats and email
- Be familiar with Company's platform and be up-to-date on general market conditions in order to provide utmost excellent service quality to clients
- Diligently and effectively manage and follow up the enquiries/complaints of the current/prospective clients
- Understand customers' needs and convert it constructive feedback to management
- Continuously seek improvement to enhance team’s performance and work efficiency
Requirements
- Minimum 4 years experience in Customer Service ; with at least 2 years experience in qa & training.
- Bachelor’s degree / diploma in training & development, or similar capacity.
- Prior CS experience with exposure to e-commerce or financial industry background is highly desirable.
- Strong communication and interpersonal skills, and ability to work independently.
- Excellent abilities in organization, coordination, and project management.
- Familiar with various Microsoft Office Suites especially PPT.
- Hold strong work ethics and abide by the company’s policies and procedures
Benefits
- Up to 20 days Annual Leave
- Shift Allowance
- Festive Gifts
- Overtime Meal and Transport Benefits
- Employee Growth Fund
- Group Insurance
- Regular Employee Bonding Events
- Attractive Annual Variable Bonus AND Quarterly Performance Incentives
Culture
- We foster our core values through active listening, caring, and supporting continuous improvement for all our staff members
- Experience the energetic working environment with multicultural staff members with varied skills and experiences
