Responsibilities
• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.
Skills/Requirement
• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Meticulous and detailed-oriented.
• High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team."
