• Represent the Company in a professional manner as a front-line employee
• Identifying and responding to customers’ needs by providing technical advice
• Work as a team with internal and external stakeholders like customers, contactors, workshop & etc
• Prepare quotation and raise Work Orders accordingly.
• Raise job orders to workshops & contractors
• Liaise with controllers & contractors on service/repair quality and price of work
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
• Update the service/repair schedule and vehicle collection with customers.
• To perform basic investigation into customers complaints and rectify the problems by coming up with recommendation within guidelines
• Escalate more pressing issues to Supervisors.
• Performs ad hoc duties as assigned by Supervisors
Requirements
- 1-3 years of work experience in automotive industry/workshop preferred
- Able to speak Simple English and Chinese to liaise with Chinese speaking stakeholders
- Proficient in MS Office - Microsoft Word & Excel.
- Able to work independently with minimum supervision
- Proactive and independent with positive attitude
- good team player and able to communicate with all level of staff
