Job Summary:
Join a leading financial services group in Asia with a presence in 18 markets. As we continue to redefine banking, innovation, and customer experience, we're looking for dynamic individuals to join our client in the banking industry.
5.5 days per week
Responsibilities:
- Proactive sharing, understanding, and knowing customers banking needs and refer customers to adopt alternate banking channels (e.g., ATMs, Video Teller Machines, DigiBank) where suitable, for enhanced customers’ experience and journey.
- Be familiar and proactively keeps up to date with latest banking products, processes, and services so as to be able to suggest alternate banking solutions for customers where fitting.
- Assist in customers’ general enquiries and ensure service delivery standards at all times, including attending service huddles with branch team.
- Assist customer with banking transactions using branch connect system (eg passbook update) or via Order taking.
Requirements:
- Customer centric
- Open to schedule as per assigned by supervisors during branch operation hour
- Willingness to be on your feet most of the time
EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969
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