Job Summary:
Looking for a driven individual who likes to pursue a career with a leading financial services group in Asia with a presence in 18 markets. Being one of Asia's Safest Banks and voted "World's Best Bank" in 2021. Focusing only build lasting relationships with their customers but also positively impacting the communities.
In this position, you’ll be tasked to assist various stakeholders in the business unit and supporting business activities. Additionally, you will play a vital role in delivering all tasks in an efficient and timely manner while ensuring compliance with company policies, procedures and country legislations
Responsibilities:
1) Attend to walk-in customers
2) Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
3) Assist in customers’ enquiries and ensure service delivery standards are met in achieving total customer satisfaction
4) Prospect and introduce customers to the Bank’s products and services
5) Educate and migrate customers towards our digital platform
6) Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint
7) Ability to understand issues and appropriately escalate to Management in a timely fashion
8) Ensure compliance with all regulatory requirements
9) Contributes to self and team effort by accomplishing related results
Requirements:
-Customer Oriented
-Able to cope with large crowd
-Individuals with customer service experience
EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969
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