Summary:
A team member who will be assisting our Customer Centricity and Ops strategy, by working on projects/enhancements on the opportunities to identify area where automation or e-submission can happen including new products that will be launch. You will be also supporting the user requirements of the system enhancements for Life Operations.
Responsibilities:
- Active involvement in delivery and implementation of strategic initiatives and BAU enhancements requested by the business.
- Lead discussions with the business on understanding the processes and document the rules and enhancements that are needed.
- Prepare and review that the business requirements are comprehensive, and they meet the business needs taking into consideration future needs and changing business needs.
- Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.
- Conduct/review user requirements and responsible for requirement sign off.
- Collaborate and prioritize the changes needed with other key stakeholders in the business requirements so that the agreed launch timeline will not be impacted.
- Contribute to the overall planning and resources required, effective monitoring of the project status and plans.
- Provide requirements to Solution Analyst and Support Specialist.
- Prepare/review training materials and updating SOP documents.
- Actively seek continuous improvements in her/his area of expertise so that she/he continues to be relevant to the business.
- Perform ad hoc duties which will involve the need to support processing of service requests.
Requirements:
- Able to adapt to dynamic environments and manage multiple stakeholders.
- A Diploma or bachelor’s degree in insurance, Business, Computer Science or a related discipline.
- Working experience in life insurance operations and with knowledge in both operation and system areas are preferred.
- Integral Life (Life 400/Asia AS400) background is preferred.
- Experience in handling projects and product features
- Ability to be pro-active and self-motivated in a fast-paced environment to make things happen, meticulous and able to manage priorities to meet deadlines.
- Strong analytical and problem-solving skills.
- Good verbal and written communication skills and good interpersonal skills.
- Positive attitude and willingness to share and learn.
- Ability to work under pressure with minimal guidance and is a team player.
