Main Purpose of Job:
Leads, empowers and develops the Transport team.
Safely and effectively manages its people, fleet, 3PL providers, budget, IT and other resources in a customer focused and cost efficient manner to meet business requirements and support profitable growth.
Identifies risks, issues and opportunities and deploys innovative solutions and techniques in response to them to improve Logistics delivery.
Main Duties and Responsibilities:
• Ensures Health and Safety, Environmental and Operator's Licence compliance, whilst delivering best in class customer service, measured against business KPIs for Safety, Service and Profitability.
• Provides creative, flexible, tenacious, diplomatic and consistent leadership to develop the Transport team.
• Understands and leverages the company’s operating systems and communication devices, ensuring that all reporting staff are using the systems and devices correctly and in full, to the benefit of the operations.
• Focuses delivery on ‘balanced scorecard’ results and sustainable improvement through People and Financial resources, Customer Service and Business Processes.
• Oversees cost control and KPI performance, actively seeking to improve efficiency, reduce operating costs, increasing margin whilst meeting budget as a minimum.
• Efficiently manages 3PL providers including, but not limited to, cost effectiveness, control of expenditure, service excellence and purchase order management.
• Ensures appropriate MI is in place for optimal management of the driver fleet, consistently meeting customer and reporting requirements.
• Deploys appropriate controls and procedures to effectively and efficiently manage all aspects of customer service and communication.
• Champions a 'customer first’ approach. Understands and appreciates customer requirements and quality standards. Engages with internal Customers to meet and exceed customer expectation.
