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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Call Centre Assistant #HLY
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Call Centre Assistant #HLY

Recruit Express Pte Ltd

Recruit Express Pte Ltd company logo

Job Description:

  • Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
  • Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
  • Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
  • Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
  • Provide feedback to supervisor on improvement areas based on customer/client issues
  • Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
  • Liaise with respective operations team for issues, follow-up and actions
  • Establish and maintain good working relationships with clients/customers


Job Requirements:

  • Min Nitec
  • Have Call centre exp/ Customer Service or Have order processing exp


Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)



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