About the Company
Our client is a well established MNC in the APAC region and are known to be major producers of printers, photocopiers and optical devices.
Responsibilities
- Ensure the smooth operation of both frontend and backend systems application by providing Level 1 support.
- Perform L2 and L3 escalations.
- Ensure and follow helpdesk procedures for all call and ticketing tracking from start to end.
- Take ownership of all problems reported to helpdesk. Outstanding issue pending user response, report and alert the IT Manager/POC for internal escalation procedure.
- Interface with other maintenance vendors for problem, reporting and resolution.
- Perform IT project rollout.
- Install and configure application and offer onsite technical support as required.
- Provide comprehensive day to day support for end users and their PCs, including installation, troubleshooting, configuration, and testing of hardware and software.
- Coordinate with third-party vendors for computer hardware, such as barcode scanners, printers, notebooks, etc., ensuring prompt issue resolution.
- Perform any additional duties as assigned.
- Open to working for 5.5 days in the East
Requirements
- Diploma or Nitec in IT or related principles
- Minimum 1 years' experience in IT helpdesk environment
- Good knowledge of computer hardware and software such as MS Office Suite, Adobe Reader, AutoCad, Barcode, etc.
- Experiences in Windows systems (Windows10 or 11, Office365 Email, Antivirus software, Microsoft Office)
If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.
Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.
Morgan McKinley Talent Solutions
Morgan McKinley Pte Ltd EA Licence No: 11C5502
EAP Registration No: R2196712
EAP Name: Chew Kai-Xinn
