- Report to the Crew Leader
- Assist the Crew Leader to achieve optimal business performance as well as maintaining high standards of food, service, health and safety̶
- Deputise in the absence of the Crew Leader̶
- Food Preparation and cook the wide variety of food offered in Outlet
- Motivate and inspire the team to achieve monthly sales target
- Ensure smooth Café operations through setting and enforcing high standard of food and beverage quality.
- Maintain strong hygiene and safety standards, ensure utmost cleanliness, hygiene and safety standards are kept
- Strong sense of customer service, to attend to customers’ enquiries and complaints and constantly obtain customer feedback during operations to ensure satisfaction
- Analyse financial performance, formulate and implement strategies to maximise productivity and profitability
- Ensure accuracy and timely submission of paperwork to HQ
- Prepare beverages
- Conduct interviews and recruit suitable candidates
- Read emails and conduct briefings and meet staff to ensure timely sharing of information as well as to gather feedback from the ground
- Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
- Able to deploy, supervise, direct, Foster and build strong employee relations in the restaurant to motivate staff
- Brief staff on menu items, customer service standards and other required matters
- Assist in bi-monthly stock take
- Update GRN and perform E-Procurement
- Plan staff duty roster and cleaning duties
- Handle cashiering duties, daily sales collection, cashiers float and petty cash claims
- Perform banking duties
- Responsible for staff training, orientation and discipline issues
- Continuous innovation to achieve business goals
- Create a fun and healthy working environment for outlet staff
- Any other appropriate duties and responsibilities as assigned
Requirements
- Minimum 2 years of relevant experience in quick service environment and in a supervisory role.
- Have good product knowledge on food items
- Knowledge of cost/inventory management would be an added advantage
- Basic PC-literacy
- Strict sense of hygiene and safety standards
- Strong command of both Mandarin & English in order to communicate and introduce menu-items to customers
- Excellent organizational skills
- Ability to thrive in a challenging environment
- Strong public relations skills
- Excellent interpersonal & communication skills
- Strong leadership & team player
- Demonstrate commercial capability to deliver profit, control costs and build customer loyalty
