Key job responsibilities
- As the Infrastructure Operations Manager, you will be responsible for overseeing the daily operations, maintenance, and performance of our company's infrastructure.
- They lead a team of skilled professionals to ensure the infrastructure supports the needs of the organization while adhering to industry best practices and security standards.
- You will manage and lead a team of engineers.
- Provide coaching, mentoring, and performance evaluations to ensure a high-performing team.
- You will maintain the company's IT infrastructure, including wireless, lan and wan infrastructure for offices, to meet current and future business needs.
- You will ensure the availability, performance, and security of all infrastructure components.
- Monitor and resolve incidents to minimize downtime and disruptions.
- You will working through partners, develop and manage the infrastructure operations budget, ensuring cost-effectiveness while maintaining high service quality.
- Procure hardware, software, and services as necessary.
- You will partner with our technology and infrastructure sourcing team to evaluate, select, and manage third-party vendors and service providers for infrastructure.
- Influencing contracts and service level agreements to optimize infrastructure services.
- You will lead infrastructure-related projects, including upgrades, migrations, and implementations. Ensure projects are completed on time and within budget.
- Through your team you will maintain detailed documentation of infrastructure configurations, policies, and standard operating procedures.
- Provide regular reports on the performance and status of infrastructure to management.
- You will collaborate with IT teams and service owners teams, to facilitate incident resolution, including on-call support teams and third-party service providers.
- Provide systems support and service, business applications, data-based solutions, project delivery, and strategic planning services to satisfy requirements for all divisions as requested.
- Plan, recommend, and implement departmental budget, training, operating policies, standards, procedures, workflows, staffing levels, and facilities requirements necessary to assure maximum efficiency and effectiveness of functional areas of responsibility.
- Maintain strong and professional business relationships with contract and vendor management covering various hardware, software, and services across the organization relative to information technology.
- Monitor the performance and adequacy of all hardware and software components. Make recommendations that will ensure the availability of components necessary to meet production service goals.
- Build partnerships with business and technical peers and cultivate effective relationships with peers at other companies.
- Facilitate exceptional communication and interchange with business and technical partners regarding projects, problems, business requirements, system service, availability, and resource coordination.
- Provide input to the corporate plan development process regarding resources, requirements, and timeframe estimates as required.
- Develop annual budgets to purchase and maintain the infrastructure required to support business functions across the company. Operate within acquisition standards and expenditure policies. Monitor and report expenses compared to budget. Effectively manage results to planned budget and performance metrics.
- Manage and coordinate the work of Infrastructure staff by facilitating and tracking project status, identifying problems and issues, allocating appropriate resources, and ensuring that technical support services are completed on schedule and at the highest levels of quality.
- Select, train, motivate, and evaluate department employees with adherence to company policies and procedures. Establish and monitor employee performance objectives and professional development goals. Prepare and present employee performance reviews and salary administration in accordance with corporate policy. Provide or coordinate staff training and education. Work with employees to correct deficiencies and fully develop strengths. Coach, mentor, and implement discipline up to and including termination as necessary.
- Collaborate with cross-functional technology teams to oversee troubleshooting, system maintenance, systems backups, archiving, and disaster recovery of all systems and provide expert support in other areas when necessary.
- Establish procedures and oversight to evaluate the causes, sources, and impacts of mainframe, network, storage, and server problems as well as performance issues. Ensure the provision of on-call coverage during and after normal business hours and the timely and effective response to problems.
- Recommend and participate in resource measurement and capacity planning activities necessary to maximize performance of operating and processing systems and provide future capacity requirements. Make recommendations to ensure stability, accessibility, and performance of the environment.
- Remain knowledgeable of key systems and business practices. Continually analyze, research, and remain knowledgeable of industry trends and developments that will assist the corporation in meeting current and future objectives. Attend training sessions applicable to personal development goals.
Education and Experience:
- Associate or bachelor’s degree in information technology, Computer Science, Computer Information Systems, or a related field.
- A minimum of 8 years of experience in the Information Technology arena.
- L2, L3 role
- Experience with cloud management will be advantageous
- Server Management Experience
- VCP, ITIL cert will be advantageous
- Microsoft Certified such as Window Server Administration, Azure Administrator Associate will be advantageous
- Had a previous job role as an IT Network Manager, IT Infrastructure Manager, IT Systems Manager, Senior Engineer, or IT Lead job position.
- Cisco Network, Voice and Collaboration, and Security Enterprise hardware and software (On-prem and Cloud) Solutions, Including Palo Alto Network Firewalls, Internet Gateways, and IT network experience in the hospitality industry.
- IT Virtualization Environment, VMWare o Microsoft Azure.
If you are interested in the position, do kindly drop your most updated resume to [email protected]
Thank You.
Leon Leong De Cong
R1551708
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599
