Responsibilities
- Serve as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle
- Work to optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service revenue performance
- Drive continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training
- Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection
- Participate in difficult beta and sustaining escalation efforts, analyze data from various sources, and work with divisional experts to provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)
- Leverage learning and knowledge across the Technical Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools
- Work with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Train the trainer and teach or co-teach initial courses. Audit service training courses to ensure their quality.
- Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors
- Perform hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.
- Travel to Beta sites for support of new tool installations/upgrades, and for escalation support for new products. Travel can be up to 20%.
Requirements
- Bachelor's Level Degree or above in electrical/electronic/mechanical/optics engineering.
- Hands-on and system level troubleshooting experience in semiconductor industry are required.
- Must be able to work with wide variety of technologies, including mechanics, electronics, optics and software.
- Organized, detailed, productive, consistent, team player.
- Strong analytic and data analysis skills.
- Strong written and verbal communication skills.
- Experience with Tech Support, Product Engineer, NPI, Manufactory Design Engineer, Design Engineer is a plus.
- Experience with KLA products is a plus.
- Experience with Reliability Engineering is a plus.
- Software knowledge in Python, Visual Basic is a plus
