Reporting to the Guest Services Manager, you oversee and assume full ownership of the front office operations in the hotel.
Your primary responsibilities include (but is not limited to):
- Rotation in the reception, concierge and executive lounge.
- According to the occupancy forecast, plan and work closely with other departments on deliverables necessary to create a colourful experience for our guests
- Handle irregularities and/or guests' feedback with accountability and in a timely manner, making appropriate recommendations.
- Supervise and manage the performance of the team - staffing, assigning of work activities, ensure consistent adherence with SOP, coach, train and conduct performance appraisal.
- Lead the team to provide lovable, real and sincere guest experiences at every touch point
- Managing the executive lounge - including breakfast, High tea and evening cocktail which includes serving of alcohol.
Candidate should possess minimum 2 years’ experience in similar capacity. You should be a dynamic and passionate individual, able to work independently under tight time lines and has excellent leadership and interpersonal skills.
This role requires you to perform rotating shifts across a 5-day week, 12 hours per shift.
We would like to hear from you if you are armed with excellent interpersonal and problem solving skills. Knowledge in OPERA system will be an added advantage.
