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Jobs in Singapore   »   Jobs in Singapore   »   Information Technology Job   »   Technology Support III, Core Banking Mission Control
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Technology Support III, Core Banking Mission Control

Jpmorgan Chase Bank, N.a.

Propel operational success with your expertise in technology support and a commitment to continuous improvement.


As a Technology Support III team member in Consumer & Community Banking (CCB) Technology, Core Banking Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.


Job responsibilities

• End to End application support for Retail, Consumer and Core Banking applications on Mainframe (Batch and Online)

• Manage Distributed Applications developed and hosted on JAVA, UNIX, ORACLE/DB2/SQL SERVER etc., as well as Middleware systems like IBM MQ (Mainframe Queues,), JMS etc.

• Mitigate incidents in Production environment to reduce downtime for customers

• Drive Technical Bridges with information from monitoring and other specific tools

• Perform deep dive analysis and troubleshoot complex production issues independently (Detection, Triage, Mitigate and Resolution)

• Leverage tools expertise to perform targeted flow-triage during major incidents

• Evaluate relevant risks while providing timely resolutions to an issue/incident

• Participate in disaster recovery planning and test executions

• Assist with identification, coordination, and implementation of initiatives/projects and other activities that could optimize mission control operations

• Support follow-the-sun model - this role is based in Singapore with a 12-hours shift pattern, from 7:30 AM to 7:30 PM Singapore time


Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines

• Minimum 3 years of Applications Support or related experience

• Basic knowledge of application development - Mainframe, Java, UNIX

• Strong technical background in Mainframe (COBOL, JCL, PRC, PRM, Copybook, IMS, CA-View, DB2, File-aid, File Mover, NDM, MQ Series, Abend Aid, CICS etc)

• Experience in Scripting languages like UNIX shell, Perl, Python, Ruby or similar tool, Application deployed on Web and App Servers (Apache, WebSphere, Tomcat and WebLogic), Cloud technologies (AWS, Dockers & Kubernetes), configuring monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows

• Solid knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture

• Good communications skills to manage global bridges and write executive notifications

• Experience working with geographically distributed and culturally diverse work-groups

• Hands-on with technical operations in high pressure shift environment

• Ability to multi-task (e.g. listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands

• Ability to provide weekend support as part of shift-based coverage


Preferred qualifications, capabilities, and skills

• Familiarity or strength in ServiceNow, HPSM or equivalent IT service management tool

• Site reliability engineering (SRE) practices and principles

• Kubernetes dockers and Kibana

• System Automation (i.e. AaaS)

• JIRA, AWS Cloud, Kubernetes


To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=da5770231432fa814175e1060918b7e0

✱   This job post has expired   ✱

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