As a Support specialist, you will be immersed in real life production systems, that shape and devise the future of capital markets IT.
You will be working on Treasury/ALM applications and taking care of day-to-day BAU operations (L1/L2) of multiple apps. You will be closely associated with business and be a contact point to provide functional and technical support on Kondor+ platform as well as other in-house developed systems serving TSY and ALM operations. You will also liaise with business analysis and development teams to plan and manage priorities, highlight blockers and critical issues.
Job Responsibilities:
· Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
· Requests management (users and others IT teams)
· Operations management
· Application monitoring
· Incident Management
· Problem Management
· Contribute to continuous improvement initiatives.
· Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
· Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
· Flexibility to accept additional responsibilities and be able to multi-task.
· The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
· Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.
Job Requirements:
· Candidates should have (5-7) years of experience in Production Support of financial systems.
· Master degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.
· Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
· Candidates should have ITIL certification/knowledge.
· Knowledge of major market regulatory body’s rules is an advantage
· Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
· Should be able to do SLA & KPI management, Client communication & interaction
· Predictive analysis, consulting, escalation management
· Risk analysis and project execution
· Knowledge in Capital Market FO/BO environment is an advantage
· Strong knowledge in Configuration Management
· Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.
· Knowledge of monitoring solution like ITRS Geneos is an advantage
· Good knowledge of Microsoft Office
Interested applicants please send your resume in MS Words format to [email protected] and attn it with subject Tan Joanna (R1104661)
Short listed candidates will be notified
www.ambition.com.sg
EA Registration Number: R1104661
Data provided is for recruitment purposes only
Business Registration Number: 200611680D. Licence Number: 10C5117
