ASSISTANT OPERATION MANAGER

Job Description:

Title: Assistant Operations Manager

Location: KIM TIAN (STAR) PTE LTD

Reports To: Operations Manager or General Manager

Job Summary:The Assistant Operations Manager supports the Operations Manager in overseeing the daily operations of the hotel. This role is responsible for ensuring smooth operation across all departments, enhancing guest satisfaction, and contributing to the achievement of financial and operational goals.

Key Responsibilities:

1. Operational Support:Assist the Operations Manager in supervising the daily operations of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
   Ensure that operational procedures and standards are followed consistently.
   
2. Staff Supervision:Support in managing and training hotel staff, including scheduling and delegating tasks.
   Provide guidance and feedback to team members to ensure high performance and adherence to hotel standards.
   
3. Guest Relations:Address guest inquiries, complaints, and feedback with professionalism and a focus on resolving issues effectively.
   Assist in implementing strategies to enhance the guest experience and ensure satisfaction.
   
4. Administrative Duties:Assist in preparing reports related to operational performance, guest satisfaction, and financial metrics.
   Maintain records and ensure that documentation is accurate and up-to-date.
   
5. Financial Assistance:Support in monitoring departmental expenses and revenues.
   Assist with budgeting, forecasting, and cost control measures.
   
6. Compliance and Safety:Ensure that all health, safety, and regulatory standards are adhered to.
   Assist in maintaining the cleanliness and safety of hotel facilities.
   
7. Problem Solving:Address and resolve operational issues and emergencies as they arise.
   Implement corrective actions to improve operational efficiency and guest satisfaction.
   
8. Marketing and Sales Support:Collaborate with the sales and marketing team to support promotional activities and special events.
   Assist in driving bookings and maximizing revenue.
   
9. Training and Development:Participate in the training and development of staff members to ensure they are knowledgeable and motivated.
   Assist in the implementation of training programs and development initiatives.
   

Requirements:

1. Education:Bachelor’s degree in Hospitality Management, Business Administration, or a related field. (Relevant certifications or ongoing education can be advantageous.)
   
2. Experience:Previous experience in hotel operations or a similar role, preferably with some experience in a supervisory capacity.
   Demonstrated ability to manage multiple tasks and work in a fast-paced environment.
   
3. Skills:Strong organizational and time management skills.
   Excellent communication and interpersonal abilities.
   Proficiency in hotel management software and Microsoft Office Suite.
   Strong problem-solving skills and the ability to make decisions under pressure.
   
4. Personal Attributes:Professional demeanor with a focus on guest service and satisfaction.
   Ability to work flexible hours, including weekends and holidays as needed.
   Team-oriented with the ability to work collaboratively and independently.
   
5. Certifications (optional but preferred):Certifications in hospitality management or related areas (e.g., Certified Hotel Administrator).
   
6. Physical Requirements:Ability to stand for extended periods, lift moderate weights, and perform physical tasks as needed.