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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service/Order Management (6 months- Immediate Commencement)
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Customer Service/Order Management (6 months- Immediate Commencement)

Cornerstone Global Partners Pte. Ltd.

Cornerstone Global Partners Pte. Ltd. company logo

Our Client is one of the largest Supply Chain Solution provider Globally and now is looking for an immediate starter for a Customer Service/Order Management Executive. You’ll be responsible to respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. Resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. The role will be based in CBD area of Singapore.


Additional Responsibilities

  • Order processing, administration, invoicing, proper filing of all paperwork and daily operations duty.
  • Liaise with forwarder, Import & Export teams, warehouse, buyers, to ensure inbound goods are received in system per Service Level Agreement with correct landed costs.
  • Liaise with inside sales, warehouse, freight forwarders to expedite timely delivery of goods.
  • Ensure customers’ delivery requirements/expectations are fully understood and met.
  • Prepare and consolidate shipping documents such as commercial invoice, packing lists, B/L, AWB and permits for inbound and outbound shipments.
  • Shipment tracking for customers. Prompt collection of customers’ acknowledged goods delivery documents.
  • Run sales order backlog reports for review with sales against sales target.
  • Update Anixter System transactions in a timely and accurate manner.
  • Coordinate with relevant departments to process RA (goods return from customers), RTV (goods return to vendors) per Levels of Authority and RMA replacements.
  • Prompt entry of service failures on customer service database.
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