Retail Store Manager (Furniture)
Responsibilities
- Strategise and develop execution plans for the team to deliver brand, sales and service goals and targets
- Collaborate with management to develop budget and evaluate business financial performance regularly.
- Build a CRM programme for the team to establish rapport and cultivate relationships with customers.
- Monitor merchandising presentation and visual display
- Develop and ensure follow-through on a service recovery framework for crisis management
- Ensure business continuity management in retail operations
- Supervise, train and plan succession for employees in customer service, interior styling, sales, service and visual merchandising.
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
- Manage all controllable costs with a view to maintaining profitability.
- Work with back of house team including Marketing to ensure the smooth running of store operations and campaigns
- Assist in researching and developing market opportunities and plans, understand market requirements, identify market trends
- Ensure the store remains clean and presentable at all times.
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
Skills, Experience Competencies Required
- Diploma or Degree in any field of study
- 3 – 5 years of retail experience, preferably in furniture
- Minimum 2 years managing a team of at least 4 people
- Able to commit to 5-day work week including weekends
- Proficient in MS Office skills
- Super Organized with a Strong routine
