- The Mainframe Production Support Analyst will handle all support requests, incidents, issues and tickets to ensure flawless and quality delivery of service to end-users.
- Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages.
- Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence.
- Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels.
- Help in identifying, coordinating, and implementing initiatives/projects that promotes efficiency and optimization of daily processes.
- Proactively identify opportunities to improve system efficiency and/or availability.Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
Job Requirements:
- At least 8 years of Mainframe experience.
- At least 5 years of solid CARDLINK (Credit and Debit Card System) hands-on experience.
- Cards and payments domain Knowledge.
- Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.
- Expert knowledge and use of Mainframe tools such as; Endevor, File-Aid, Control-M.
- Prior application or production support experience is a plus.
