Role and Responsibilities
· Manage and monitor Operations’ KPIs, including P&L planning.
· Manage one logistics program / account and lead the programs to achieve company and program’s objectives.
· Oversees, directs, plans and supervises the entire function and all related functionalities.
· Strong knowledge in Operations Management and Process Improvement.
· Resolve all service level issues in a timely manager and maintain strong customer relationship.
· Create solutions and value-added services to meet customer's current logistics requirements.
· Manage and direct a team to achieve turnaround standards for response to enquiries, order processing and billing.
· Vendor management, including review and assessment of vendor’s qualification, contract negotiation, appraisal of vendor’s performance, budget management and reporting.
· Develop and provide periodic standardized reports on KPIs.
· Investigate root causes of operations incidents and service failures as well as propose recommendations to Management for improvements.
· Constantly review and explore avenues to raise productivity and accuracy.
· Ensure Company Policy is strictly adhered to by all staffs.
· Enforce compliance to the warehouse procedures and safety.
· Ensure Quality Policy and Objectives are understood, implemented and complied by the staff.
· Development and growth of the customer accounts through value added service offerings and sustained cost improvement initiatives.
· Provide timely report of the program performance to higher management.
Requirements
· Minimum 5 years of experience in warehouse and logistics environment or relevant experience preferred. Preferred Diploma/Degree in Logistics or equivalent.
· A hands-on person who is resourceful, organized and meticulous with an eye for details.
· Proactive team player with integrity and enthusiasm.
· Strong analytical skills to review both financial and operational data.
· Possess strong drive to strive for success
· Ability to manage a tough team
· Able to prioritize and multitask.
· Good written and communication skills.
Other skills and/or experience considered advantageous
· Handling frozen food or perishable products experience.
