F&B Junior Captain / Captain / Senior Captain

GOODWOOD PARK HOTEL PRIVATE LIMITED

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Food & Beverage Department.

Reporting to the Food & Beverage Manager, your job responsibilities include, but not limited to:-

Responsibilities

1. Assists in training, motivating, directing and supervising the work performance of the employees in the F&B operations
2. Assists in developing and maintaining all on-the-job training programs on a continual basis to ensure a high degree of professionalism among the staff
3. Ensures proper care, security and maintenance of hotel equipment
4. In the absence of the Managers, Assistant Managers and Restaurant Executives, to conduct a daily briefing with the staff on station assignments, details regarding menu, functions, and activities within the hotel.
5. Maintains a daily housekeeping program that covers storage and operational areas
6. Performs menu recommendations to patrons and offer other F&B services such as cross-selling of other in-house restaurants and hotel facilities, so as to enhance their dining experience
7. Able to take reservations, assign seating arrangements, lead patrons to seats, and build rapport with patrons
8. Ensure that the administrative tasks assigned to the Captains, such as requisitions, operating equipment control and inventory, and other tasks are dutifully completed
9. Observes the personal grooming, attitudes and degree of professionalism of the staff to ensure that the quality service standards are up kept
10. Conducts spot-checks on staff service attitudes and product knowledge randomly at least twice a week
11. Assumes an active role in implementing safety procedures and following up within the department for such procedures
12. Responds to any hotel emergencies or safety situations with urgency
13. Fosters a close working relationship with other departments and promote effective inter-departmental communication
14. Reports all incidents to the Managers
15. Ensures the accuracy of order-taking and billing
16. Attends to telephone enquiries
17. Be conversant with the opening and closing procedures of the restaurant, and ensure that the staff adheres to these procedures.
18. Reviews and evaluates staff performance during probation and annual performance appraisal
19. Attends to guests’ complaints, enquiries, or situations as satisfactory to the guests as possible
20. Always extend a warm welcome for the guests upon their arrival and a fond farewell when they leave the restaurant
21. Performs any other duties as may be assigned from time to time by the ManagementJob Description & Requirements
22. Assists in training, motivating, directing and supervising the work performance of the employees in the F&B operations
23. Assists in developing and maintaining all on-the-job training programs on a continual basis to ensure a high degree of professionalism among the staff
24. Ensures proper care, security and maintenance of hotel equipment
25. In the absence of the Managers, Assistant Managers and Restaurant Executives, to conduct a daily briefing with the staff on station assignments, details regarding menu, functions, and activities within the hotel.
26. Maintains a daily housekeeping program that covers storage and operational areas
27. Performs menu recommendations to patrons and offer other F&B services such as cross-selling of other in-house restaurants and hotel facilities, so as to enhance their dining experience
28. Able to take reservations, assign seating arrangements, lead patrons to seats, and build rapport with patrons
29. Ensure that the administrative tasks assigned to the Captains, such as requisitions, operating equipment control and inventory, and other tasks are dutifully completed
30. Observes the personal grooming, attitudes and degree of professionalism of the staff to ensure that the quality service standards are up kept
31. Conducts spot-checks on staff service attitudes and product knowledge randomly at least twice a week
32. Assumes an active role in implementing safety procedures and following up within the department for such procedures
33. Responds to any hotel emergencies or safety situations with urgency
34. Fosters a close working relationship with other departments and promote effective inter-departmental communication
35. Reports all incidents to the Managers
36. Ensures the accuracy of order-taking and billing
37. Attends to telephone enquiries
38. Be conversant with the opening and closing procedures of the restaurant, and ensure that the staff adheres to these procedures.
39. Reviews and evaluates staff performance during probation and annual performance appraisal
40. Attends to guests’ complaints, enquiries, or situations as satisfactory to the guests as possible
41. Always extend a warm welcome for the guests upon their arrival and a fond farewell when they leave the restaurant
42. Performs any other duties as may be assigned from time to time by the Management