Sesotec GmbH, a market leader that specialises in high performance equipment for foreign materials contamination detection for the food, plastics and chemical industries as well as optical sorting machines for the plastics recycling industry.
We believe and endeavour in creating an environmental friendly circular economy; by mean of preserving valuable resources and to protect our planet. We make sure that sustainable and high quality production pays off. For people , for the environment, and for the industry.
Responsibilities:
1. Technical Support and Troubleshooting:
- Respond promptly to customer inquiries through email, calls, and text regarding technical issues and troubleshooting. (Priority)
- Provide clear and concise instructions to customers on how to troubleshoot and resolve equipment malfunctions.
- Analyse and diagnose technical problems based on customer descriptions and reported symptoms.
2. Field Service Coordination: (Only When Needed)
- Manage and coordinate fieldwork, including equipment installation, pre-commissioning checks, and on-site commissioning.
- Conduct on-site troubleshooting and resolution of technical issues as needed.
- Collaborate with headquarters on warranty claims and provide detailed reports on any emergent warranty issues.
3. Training and Technical Support:
- Provide technical backup and support to field service staff, ensuring all technical queries are addressed promptly.
- Identify training needs for service engineers and agents and conduct regular training sessions to enhance skills and service levels.
4. Quotations and Service Documentation:
- Prepare and provide quotations for spare parts and service-related inquiries.
- Ensure the completion of service tasks and the timely submission of service reports and expense documentation.
5. Strategic Contribution:
- Contribute to the development and implementation of the service strategy and goals.
- Assist the Service Manager in daily service operations and undertake overseas assignments when required.
Qualifications and Skills:
- Education: Bachelor’s degree in engineering (Electrical, Mechanical, or a related field) or equivalent experience (Priority).
- Experience: Minimum of 3-5 years of experience in a technical support or service engineering role, preferably in the industrial equipment sector.
- Technical Skills: Strong troubleshooting and diagnostic skills, proficiency with technical tools and software, and experience with equipment installation and maintenance.
- Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical customers.
- Problem-Solving: Strong analytical and problem-solving abilities, capable of managing multiple tasks and resolving complex technical issues.
- Customer Focus: A customer-centric approach with the ability to build and maintain strong relationships with clients.
- Teamwork: Ability to work effectively in a team environment and provide support to colleagues.
- Flexibility: Willingness to travel for fieldwork and international assignments as required.
Highlight:
- 15 days annual leave
- Incentive for oversea service job
- Medical and dental benefits
- Monthly Basic SGD4000.00
