- Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.
Requirements:
• Diploma in IT or relevant discipline.
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking.
• Experience in customer support environment will be advantageous.
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills,
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM)
