Our client is a leading entertainment provider in Singapore. They are looking for a Park Manager to oversee operations in one of their park attractions in Singapore.
Job Responsibilities:
- Financial Management:Oversee and manage the Profit & Loss (P&L) of the park assigned, ensuring financial goals are achieved.
- Operational Leadership:Develop and manage operational schedules to optimize cost-efficiency while maintaining high service quality.
Train and supervise the attractions team to consistently meet service standards.
- Facility Management:Ensure park facilities meet the highest standards of safety, sanitation, and cleanliness.
Conduct regular inspections and maintenance to uphold these standards.
- Customer Experience Enhancement:Continuously improve the park’s user experience by enhancing service standards, programs, and offerings.
Address customer service issues promptly and efficiently, whether in-person, via phone, or through digital platforms.
- Program Execution:Plan and oversee the smooth execution of park programs, coordinating closely with the attractions team to ensure successful delivery.
- Financial Accountability:Manage daily cash sales, ensuring accurate and timely reporting.
Prepare detailed monthly reports and participate in regular business and operational meetings.
- Safety & Compliance:Implement, monitor, and enforce park policies and procedures to ensure operational efficiency and compliance.
Identify and address operational issues to enhance park performance.
Conduct regular First Aid training for the operations team.
- Collaboration & Support:Work closely with sales and marketing teams to promote park offerings.
Support cross-functional initiatives to improve park performance and customer satisfaction.
- Staff Development:Mentor and develop team members through regular performance reviews, goal setting, and career development opportunities.
Foster a positive, collaborative work environment that encourages creativity and continuous improvement.
- Additional Duties:
- Perform any other duties as assigned to support the success and growth of the park.
Job Requirements:
- Experience:At least 5 years of leadership experience, preferably in the attractions or hospitality industry.
Proven expertise in operations planning, staff management, and team deployment.
- Specialized Skills:Experience managing mascots and stage performances is a significant advantage.
Ability to handle multiple, complex projects simultaneously, working collaboratively across business units.
- Interpersonal Skills:Strong communication and interpersonal skills, with the ability to engage and motivate a diverse team.
Customer-focused with a track record of effectively resolving issues.
- Personal Attributes:Dynamic self-starter with the flexibility to thrive in a fast-paced environment.
Proactive, solutions-oriented mindset with the ability to manage unforeseen challenges.
Willingness to work weekends, holidays, and irregular hours, as required by the nature of the business.
How to Apply?
Apply to this job posting or email your CV with the job title as the subject line to: [email protected]
Tan Xin Ying (Beca) EA License: 24C2252 l EA Personnel Reg. No. R22110957
