Responsibilities
1. Device Management:
• Administer and manage user devices using Microsoft Intune, VMware Workspace ONE, Microsoft SCCM, and other relevant tools.
• Configure, deploy, and maintain device policies, configurations, and applications across various operating systems (Windows, macOS, iOS, Android).
2. Patch Management:
• Develop and implement patch management strategies to ensure timely updates and security patches across all devices.
• Perform security risk and impact analysis for patches and updates to assess potential vulnerabilities and implications.
• Monitor and manage patch deployment, compliance, and effectiveness using available management tools.
3. Software Packaging and Deployment Testing:
• Create, test, and deploy software packages using tools such as Microsoft SCCM and VMware Workspace ONE.
• Conduct thorough testing of software packages and updates to ensure compatibility, functionality, and stability before deployment.
• Review and manage software versioning to ensure that deployments align with organizational standards and requirements.
• Troubleshoot and resolve issues related to software deployment and ensure smooth rollout of applications.
4. Security and Compliance:
• Implement and enforce security policies to protect organizational data and ensure compliance with regulatory requirements.
• Conduct regular security assessments, audits, and vulnerability management to address potential risks.
5. Troubleshooting and Support:
• Provide advanced support for device-related issues, including configuration, application management, and policy enforcement.
• Collaborate with IT support teams to resolve complex technical problems and enhance overall user experience.
6. Documentation and Reporting:
• Create and maintain comprehensive documentation for device management processes, policies, and procedures.
• Analyze data related to device management, patch compliance, and software deployment.
• Generate and review detailed reports on device status, patch compliance, software deployment, and system health.
• Present findings and insights to stakeholders through clear and effective presentations.
7. Continuous Improvement:
• Stay current with industry trends, best practices, and emerging technologies related to device management, software packaging, and security.
• Recommend and implement improvements to device management and software deployment strategies and processes.
8. Collaboration:
• Work with other IT teams to ensure alignment on technology strategies and resolve cross-functional issues.
• Provide training and support to team members and end-users on device management tools and best practices.
Requirements
• Diploma or Degree in Computer Science, Information Technology, or a related field; or equivalent work experience.
• 3-5 years of experience in IT systems administration or engineering, with a focus on user device management and software packaging.
• Proficiency in device management tools such as Microsoft Intune, VMware Workspace ONE, and Microsoft SCCM.
• Strong experience in software packaging, deployment testing, and software versioning review.
• Strong understanding of operating systems (Windows, macOS, iOS, Android) and their management requirements.
• Experience with patch management processes, security risk analysis, and impact assessment.
• Proficiency in data analysis, report generation, and presentation.
• Familiarity with scripting languages (e.g., PowerShell) for automation and custom configurations.
• Relevant certifications are highly desirable, such as Microsoft Certified: Azure Administrator Associate, VMware Certified Professional, or Microsoft Certified: Modern Desktop Administrator Associate.
Licence no: 12C6060
