Responsibilities
- Build strong relationships with key customer contacts.
- Manage outsourced partners collect payments, manage escalations, and ensure they follow the rules and achieve the collection target
- Understand clients’ needs and products to find and fix problems that lead to late payments
- Quickly solve billing and payment issues by working with Finance, Sales, and Product teams. Assist customers in adopting process changes and new offerings to improve billing and payment experience and provide customer feedback to process and product management teams.
Requirements:
- Degree / Diploma with 3-4 years of working experience in finance account management, finance portfolio management or account receivable collections.
- Strong hands-on experience with advance Microsoft Excel functions.
- A good understanding of the billing cycle
- Strong experience in Customer Relationship Management
