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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Engagement Partner (Pharma)
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Customer Engagement Partner (Pharma)

Integrity Partners Pte. Ltd.

Integrity Partners Pte. Ltd. company logo

Our client is a well-established pharmaceutical company with a regional presence.


Key Responsibilities:

  • Act as a trusted partner and is the primary point of contact for HCPs/HCOs to deliver patient-centric solutions. Competent in effectively demonstrating the value of company’s portfolio to external stakeholders and ensuring suitable patients could benefit from offered solution.
  • Develop and implement comprehensive therapy area and customer-level strategic plan to deliver exceptional customer experience, ensure optimal customer coverage and achieve overall company goals.
  • Develop and foster strong partnership with KOLs and targeted customers; adept in engaging and supporting customers in improving patients’ outcome.
  • This is an individual contributor role with significant field-based customer engagement responsibilities.
  • Uncover actionable market insights from regular HCP/HCO engagements and business analytics to formulate innovative patient-centric solutions; identify and pursue new business opportunities to achieve company goals.
  • Lead and execute account planning & management which include formulary listing of company products in hospitals.
  • Maintain robust product, therapeutic area, customer and industry knowledge to consistently optimize strategic customer engagement plan development and implementation.
  • Demonstrate integrity and work within legal, compliance and company policies and processes.


Requirements:

  • Bachelor’s Degree from an accredited institution
  • Minimum 4 years of sales / marketing / key accounts experience in pharmaceutical industry with at least 2 years in specialty portfolio.
  • Previous Gastro, Respiratory, Neurology and/or Oncology commercial experience is an added advantage.
  • Strong interpersonal and communication skills both verbal and written.
  • Strong presentation, negotiation and influence
  • A valid driving license and own vehicle

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