Guest Service
- Greet customers and be of assistance at all times
- Be able to answer enquiries on all Service related question pertaining to hotel products and services.
- To develop and maintain close business contact with house guest and to provide personalised service whenever possible or required.
- Has reasonable knowledge on usage of IT or PMS system including digital applications. He or she must have the willingness to progress in learning upcoming Artificial Intelligent systems being implemented in the hotel.
- Has the ability to correspond with proper communication skills and strong telephone etiquette.
Operations
- To welcome and bid farewell to all our arriving and departing guests.
- To ensure all guest luggage are being accountable for and transported timely from their rooms to storage which include delivering of messages and mails.
- To be familiar with all hotel & general information up to date for guest inquiries.
- To engage with VIP guest by meet and greet at lobby and courtesy call.
- To conduct room inspection checks to ensure rooms are in top notch condition.
- To work with Housekeeping and Engineering team on rooms that required attention.
- Work closely with reception team to manage day to day operation
- Handle incidents which requires the usage of First Aid skills and Company Emergency Response Team. In the event on an emergency.
- Conduct check in and check out when required or during peak period.
- Any other duties as assigned by the Management
