Job Description :-
- Provide effective leadership to the food and beverage team to ensure targets are met
- Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers
- Meet and greet customers and organise table reservations
- Advise customers on menu and beverage choice
- Upsell desserts to customers
- Maintain high standards of quality control, hygiene, and health and safety
- Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
- Any other appropriate duties and responsibilities as assigned
Requirement :-
- Have good product knowledge on food items
- Knowledge of cost/inventory management would be an added advantage
- Candidate must have basic PC-literacy
- Strict sense of hygiene and safety standards
- Excellent organizational skills
- Ability to thrive in a challenging environment
- Strong public relations skills
- Excellent interpersonal & communication skills
- Candidate must be a strong leader & team player
- Demonstrate commercial capability to deliver profit, control costs and build customer loyalty
- Exceptional communication skills and the leadership capability to create a winning team
