JOB RESPONSIBILITIES:
- Prospect and promote jewelry products and services to walk-in as well as our online platforms’ customers.
- Engage with customers on TikTok by responding to comments and inquiries.
- Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.
- Conduct daily stock counts to maintain accurate inventory levels.
- Handle incoming customer calls and assist as needed.
- Provide client service support for retail network and E-commerce
- Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.
- Assist in scheduling customers’ jewelry repairs.
- Process E-commerce orders from beginning to end.
- Ability to handle complaints/feedback competently.
- Ensure merchandise and displays are consistently well-presented.
- Any other ad-hoc tasks or projects.
JOB REQUIREMENTS:
- Fresh graduates are welcome to apply and grow with us
- Good spoken English, Mandarin, Bahasa, and another language to speak to clients from multilingual environment
- Service-oriented with strong interpersonal skills
- Passionate about helping others and driving client satisfaction
- Dynamic, energetic, positive, and driven to exceed targets
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important
- General interest in working on different platforms, and a good knowledge of Excel
- Candidates must be willing to work on Weekends and Public holidays
