We are seeking a highly motivated SAP FICO L1 Support Specialist to join our team. In this role, you will provide first-level support for the SAP FICO (Financial Accounting and Controlling) module, resolving user issues, assisting with troubleshooting, and escalating complex problems to higher support levels when necessary. This is a great opportunity for individuals looking to grow their SAP skills in a dynamic and collaborative environment.
Key Responsibilities:
· Provide L1 support for SAP FICO users, addressing inquiries related to system functionality and business processes.
· Assist in resolving user issues with financial accounting (FI) and controlling (CO) modules, including general ledger, accounts payable, accounts receivable, asset accounting, and cost center accounting.
· Log, track, and manage issues in the ticketing system, ensuring prompt resolution or proper escalation to L2/L3 support.
· Collaborate with other support teams to identify and solve system errors or configuration problems.
· Perform root cause analysis for recurring issues and provide recommendations for improvement.
· Assist in testing new features, enhancements, and fixes in the SAP FICO module.
· Create and maintain user documentation, including FAQs and troubleshooting guides.
Qualifications:
· Diploma in Finance, Accounting, Information Systems, or a related field.
· Understanding of financial processes such as general ledger, accounts payable/receivable, and cost accounting.
· Familiarity with SAP FICO or other ERP systems is a plus.
For interested candidates:
Kindly send you resume to: [email protected], OR please click ‘Apply Now’.
We regret to inform that only candidates will be contacted.
Dianne Balmaceda Antonio
R1105287
BGC Group Pte Ltd
EA 05C3053
