· Minimum 3-10 years of experience supporting windows workstations, preferably in financial sector.
· Experience on technical solution troubleshoot workstations incidents
· In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience, strong understanding of network concepts and Active Directory.
· Mind-set for innovation to improve end users experience.
· In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
· Ability to communicate in a highly professional manner with users, internal, and external partners
· Customer service oriented, able to work in a dynamic and fast paced environment
· Excellent communication, interpersonal and troubleshooting skills
· Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
· Installing and configuring computer hardware PC/Laptops preferably HP/Dell exposure.
· Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction (Problem Management through Root cause analysis).
· Leading projects related to the Desktop support in Asia.
· Basic to proficient video conferencing software, support, and troubleshooting conference room equipment.
