JOB RESPONSIBILITIES:
- Prospect and promote jewellery products and services to walk-in and online platforms’ customers
- Process E-commerce orders from beginning to end
- Engage with customers on TikTok by responding to comments and inquiries.
- Respond promptly to customer inquiries through chat (FB Messenger, Instagram, WhatsApp, Emails) and inbound calls
- Ensure merchandise and displays are consistently well-presented
- Assist in scheduling customers’ jewelry repairs
- Ability to handle complaints/feedback competently
- Inventory management - support merchandise transfer, stock take, inventory counts
- Work in a team to develop marketing strategies to bring more revenue to the store and the digital sales
- Possess the skills to use Capcut for video editing and posting on social media platforms
- Assist in content creation, including brainstorming ideas, planning shoots, and providing creative input
- Maintain a high level of professionalism with clients and establish a positive rapport with every client
- Any other ad-hoc tasks or projects
JOB REQUIREMENTS:
- Fresh graduates are welcome to apply and grow with us
- Goodspoken English, Mandarin, Bahasa, and another language to speak to clients from multilingual environment
- Service-oriented with strong interpersonal skills
- Dynamic, energetic, positive, and driven to exceed targets
- Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important
- General interest in working on different platforms, and a good knowledge of Excel
- Candidates must be willing to work on Weekends and Public holidays
Competitive salary package: $3,300-$4,000 (excluding commission)
