Reporting to the Back of House Operations Manager, this person is responsible :
- for the cleanliness, general appearance of guest rooms and common areas, making sure rooms are well prepared for arrivals, cleaning on departures and allowing the property to run at maximum levels of occupancy without room readiness delays.
- understand the PMS and will monitor it at all times and use the housekeeping tool to organize the housekeeping operation daily and weekly.
- conduct daily briefings and operation meetings to train and set assignments to the outsource staff ensuring their compliance with the property standards.
- organize schedules, prepare daily reports, inspect guest rooms for arrivals, verify and update of room status, solving for discrepancy rooms, among others.
- be the point of contact with the laundry vendor, the cleaning vendor, pest control, among others. It is fundamental that he or she is a great team player with the room attendants, to engage them and avoid turnover within them.
The housekeeping team is also responsible for checking, controlling, tracking and ordering cleaning supplies, guest supplies and working with the BOH manager for doing adequate linen and supply inventories on a monthly basis.
The person will work on shifts and is expected to be flexible to coordinate and cover the day to day housekeeping operations of the property.
The housekeeping team will be responsible for linen management in coordination with the laundry company, trash management in coordination with the waste management vendor and pest control.
He or she will lead the room attendant team by example and report anything required to the vendor lead to make sure that they always comply on standards, arrive on time and manage to clean the room inventory properly across the days of the week.
Skills Required
● A minimum of 2 years in relevant working experience
● Must be a hands-on person that is resourceful, proactive and a team player
● Must have good communication skills internally within the team, the vendors and externally when meeting guests
● Must be curious, eager to learn and flexible across the job scope
● Is organized, structured and ensures the housekeeping inventory is always properly managed
