Key Responsibilities:
Customer/Market – Business Transformation
- Perform loan disbursements, repayments, rollovers, redemption and fee collection with accuracy and within the stipulated turnaround time.
- Respond to Business Units’ requests and enquiries within a stipulated time line.
- Collaborate with the Team Lead to engage the Business Units on a regular basis to resolve BAU issues and improve cooperation between the teams.
- Actively participate as a member of a team to move the team towards completion of goals i.e. develop a service-oriented culture within the team.
Process Digitalization or Automation /STP
- Participate in process digitalization, automation initiatives, bank-wide projects and system testing.
Productivity Improvement
- Ensure all SLA/TAT are being met.
- Ensure work is completed with speed and accuracy.
- Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work processes.
Process Efficiency / Process Improvements
- Participate in process improvement discussions to improve the turnaround time for BAU processes.
- Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with the with all internal & external policies/guidelines and requirements of the regulators
Operational Risk & Compliance
- Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
- Work together with Team Lead to ensure no/minimal operational lapses/financial losses.
Individual Contribution/Competency
- Participate in BCP Co-ordinator/Risk Co-ordinator or Data Steward roles.
Learning/Competitive Positioning
- Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction from achievement of goals and continuous improvement.
- Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s direction of building high performance culture.
- Develop a mind-set of continuous learning to keep up with the pace of change in the Bank and to be competent in the job assigned.
