Account Sales Job Description
Position Overview:
The Account Sales role is critical in maintaining and strengthening relationships with existing customers, while also expanding sales through new customer acquisition. This position requires understanding customer needs and proposing optimal solutions to promote the company’s products.
Main Responsibilities:
- Follow-up with Existing Customers:
Maintain strong relationships with existing customers by engaging in regular communication to identify opportunities for repeat business and cross-selling. Provide tailored product proposals and support to meet customer needs, fostering long-term partnerships. - Deepening Engagement with Key Customers:
For key customers, conduct in-depth analysis of their needs and offer specialized solutions to address their challenges. Promote further product and service adoption, aiming to become a critical partner in their business operations. Build trust through ongoing communication, with the goal of expanding business and deepening the partnership. - New Customer Acquisition:
Conduct market research to identify new business opportunities and introduce the company’s products to potential clients. Engage in sales activities to secure new contracts. - Onboard Ship Visits in Singapore:
Visit vessels docked or berthed at Singapore ports for refueling or cargo operations. Address product-related issues, provide technical support, and conduct inspections for customers. These visits are crucial for gathering comprehensive qualitative information from end-users, which will be used to enhance products and improve services. Real-time feedback from the field helps us improve customer satisfaction. - Repair Work in Singapore:
Collaborate with a partner repair company in Singapore to service our products installed on customer vessels entering drydock. In the future, to achieve our vision, we aim to expand our repair services to cover valves from other manufacturers as well. This initiative will help strengthen customer trust and support the growth of our business. - Develop and Execute Sales Strategies:
Analyze customer needs and market trends to develop effective sales strategies. Provide customized proposals for individual customers, ensuring they get the most value from our products and services. - Achieve Sales Targets:
Create and implement effective sales plans to meet revenue targets. Regularly report progress on sales activities and adjust action plans to stay on track toward goals. - Customer Support & Problem Solving:
Respond promptly to customer inquiries and problems after product installation, providing quick and effective solutions. Emphasizing fast response, delivery, and after-sales support helps improve customer satisfaction. - Gathering Market Information:
Collect qualitative information from end-users in Singapore, a key global maritime hub, and provide feedback to the company. This helps improve our products and identify new business opportunities.
Comprehensive In-House Training
We offer a robust in-house training program to ensure all employees are well-prepared for their roles. During the first six months, new hires will be assigned to the Inside Sales division. Here, you will gain experience by responding to requests from vessels around the world, providing technical answers, preparing quotes, handling orders, arranging products, managing invoices, and overseeing receivables. Following this period, you will undergo an additional six months of training as an Account Sales representative alongside a manager. Depending on your abilities, you will gradually take responsibility for managing both existing and new customer accounts independently after completing the training.
