Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way.
About the role
We are seeking a highly experienced Boutique Manager to lead the business and team of Beauty Advisors and Facialists to provide the ultimate experience for our discerning clientele. As a Boutique Manager, you will play a crucial role responsible for overseeing the daily operations of Boutique, ensuring the delivery of high-quality services and exceptional customer experiences. This role involves managing staff, maintaining a clean and inviting environment, implementing marketing strategies, and achieving financial goals.
Responsibilities
- To lead the BA team and facialist team to oversee and ensure the day-to-day operations, including appointment scheduling, inventory management, and maintenance of equipment and facilities.
- Develop and implement efficient operational procedures to grow productivity and streamline workflows.
- Monitor and manage spa budgets, expenses, and financial performance.
- Develop and execute retail & marketing strategies to attract new clients and retain existing ones.
- Collaborate with the marketing team to create promotional campaigns and events.
- Monitor sales performance, set targets, and implement strategies to achieve revenue goals.
- Implement and enforce health and safety protocols for both clients and staff.
- To offer consistent guidance and professional training to BA team and facialist team.
- Deliver and train the team to provide a high standard of services to customers.
- To achieve monthly sales target by applying communication skill, CRM strategy and selling skill.
- Manage inventory, including skincare products, equipment, and other consumables.
- To maintain and control the environment status and coordinate with other departments to ensure operations work smoothly.
- Foster a positive and collaborative work environment, promoting teamwork and professional development.
- Conduct regular performance reviews and provide constructive feedback to enhance employee performance.
- Ensure a high level of customer satisfaction by maintaining excellent service standards.
- Address customer concerns and complaints promptly and effectively.
- Train staff on delivering exceptional customer service and maintaining a professional, friendly and welcoming atmosphere.
- Prepare and analyze reports on performance, financial metrics, and customer feedback.
- Liaise with Education Team for regular follow-up and refresher product and facial trainings.
- Maintain a healthy MSP scores.
Requirements
- Degree/Diploma holder in Hotel / Spa Management or relevant discipline
- Proven experience in spa or wellness management.
- Minimum 3 years relevant experience in Front Office operation, 2 years of which are in supervisory level.
- Strong leadership, communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Knowledge of beauty and wellness industry trends.
- Familiarity with spa software and booking systems.
