About the Role:
As a Retail Training & Performance Specialist, you will oversee the training function within the organization, focusing on enhancing customer service standards and optimizing retail sales processes. Collaborating closely with cross-functional stakeholders, you will identify training needs, design effective training programs, and ensure their successful execution for retail staff and office teams. Your role will be pivotal in driving continuous improvement in training methodologies to support business objectives.
About the Company:
Our client is a leading global brand recognized for its innovative and comfortable footwear offerings, serving diverse consumer preferences in Singapore's competitive retail market. Renowned for stylish designs and exceptional quality, the company specializes in performance and lifestyle products, continuously expanding its presence by blending fashion with functionality. Emphasizing a dynamic work environment, the company is committed to delivering superior customer satisfaction through strategic training initiatives and service excellence.
Overview:
- Working Hours: 5 Days, Monday to Friday, 9:00 a.m. to 6:00 p.m.
- Office Location: East Area, Singapore
- Compensation: Up to SGD 3,500 (Basic) + Addtional Allowance
Additional Benefits: Annual Wage Supplement (AWS, 13th Month Bonus) - Travelling Requirements: Occasional travel within Singapore (2 - 3 times per month) for retail store training; monthly travel within SEA countries (1 - 2 times)
Job Responsibilities:
- Fully responsible for the retail training function within the organization.
- Collaborate with cross-functional stakeholders to identify training needs and develop action plans.
- Recommend and implement continuous improvements to training processes.
- Design and deliver engaging classroom and on-the-job training sessions for retail staff and office teams.
- Serve as a subject matter expert on customer service and retail sales processes.
- Actively mentor retail staff to achieve sales targets and company objectives.
- Monitor and evaluate the effectiveness of training programs.
- Maintain accurate training records and administer training logistics.
- Curate and manage a library of training resources and assets.
Skills and Qualifications:
- Minimum 1 year of experience in retail training and development.
- Proven ability to design and deliver effective training programs.
- Strong interpersonal skills with the ability to engage stakeholders at all levels.
- Ability to travel frequently within Singapore and occasionally within SEA countries for retail training purposes.
Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000
Poon Weng Teik (Wilson) | EA Personnel Licence: R1657737
