Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nuturing our students as a whole.
We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.
Job Description:
· Administer students’ admission, withdrawal, course completion, attendance tracking and payment processes.
· Manage front desk and attend to walk-in customers, students’ enquiries, feedbacks, complaints and requests.
· Attend to email, phone enquiries pertaining to courses.
· Co-ordinate various school admin matters between different departments.
· Provide assistance to Head of School and Lecturers when needed.
· Assist in ad-hoc department responsibilities such as marketing workshops and outreach, Student Orientation, Graduation Ceremony etc. when such needs arises.
· Support other duties assigned by the department manager.
Job Requirements:
· Minimum Diploma or full GCE ‘A’ level holder.
· Preferably 1-2 years relevant working experience in an academic institution.
· Good track record in service industry, passionate about customer service and achieving excellence in customer satisfaction
· Good interpersonal and communication skills, both verbal and written
