Responsibilities
- Provide operational and administrative support to the pre-enlistment medical activities and the related support services
- Receive cases, analyse the background and follow up actions required
- Communicate with appellant where required, and with internal stakeholders for necessary actions
- Correspond with various agencies to retrieve data and inputs necessary for case resolution or submission. Ensure that responses adhere to process flows.
- Conduct investigation on process gaps to determine root cause and provide advice for rectifications.
- Liaise with business process owners, ground users and system technical teams to rectify or improve process gaps.
- Support, conduct audit and track submission of reports.
- Provide clear and concise advice and responses to the queries raised via phone call and/or email.
- Carry out administrative tasks to ensure processes are complete.
Requirements
- Min. Polytechnic Diploma/Degree
- Proficient in Microsoft Office applications (Excel & Word)
- Excellent communication and interpersonal skills
- Meticulous with keen attention to details, highly disciplined, service-oriented and good team player
- Energetic individual who can work well independently and as part of a team.
- Track record of customer service experience and competency
- Able to handle different types of customers and complex cases
- Strong analytical and problem solving skills
- Proven leadership skills will be an advantage
Additional details
- Location: Depot Road (Office will be relocating to Bukit Gombak MRT - in Q1/Q2 2025)
- Mon-Fri: 8am - 5.30pm
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)
