Responsibilities
Provide technical support and operations services for IT systems.
Troubleshoot laptop/desktop, email, and software issues for end users.
Offer helpdesk services for user inquiries and technical issue reporting via phone and email.
Assess technical issues to determine if they can be resolved with the provided system access level; escalate unsolved cases to the appropriate team.
Possess basic networking knowledge.
Provide level 1 & 2 user support to end users and VIPs.
Collaborate with vendor support contacts to resolve technical issues within the desktop environment.
Communicate timely updates on issue status and resolution to stakeholders.
Maintain user request updates for all reported incidents.
Demonstrate clear communication skills and ability to work effectively in a team environment.
Requirememts
At least a Professional Certificate/NITEC /Diploma/Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.
Minimum 2 years of working experience in desktop support.
Proficient in Microsoft Office applications (Outlook, Excel, etc).
