The successful candidate will be providing digital customer solutions serve as the first line support to assigned customers/sales.
- Oversee good commercial relationship with all customers
- Monitor programs and procedures to ensure on-time delivery and customer satisfaction with the team
- Manage and implement the process improvement and changes enabled by IT systems
- Provide in-house support to the Sales Personnel in handling sales quotations, SOPs, RFQs and enquiries pertaining to assigned accounts
- Liaise and coordinate with global offices/agents with regards to sales-related enquiries, as well as shipment monitoring/coordination in accordance to account SOP set up
- Generate weekly/monthly reports for internal and external customers, in accordance to their requested format
- Review, update and maintain SOP, quotations and RFQ results for assigned accounts in server/systems
- Follow up on customer issues or handle disputes as and when necessary
- Develop and direct procedures pertinent to the effective and efficient operation of the Sales Support Team
- Provide feedback to the Operations team to ensure all customers have accurate and timely information on order status and/or changes
- Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to
- Coach and guide new hires and junior team members for development and alignment
Qualifications and Experience
- Post Secondary/Diploma in Marketing, Logistics, Supply Chain Management or equivalent
- 5 to 8 years of relevant experience in Freight Forwarding Industry
- Good knowledge of Cargowise One is advantageous
- Strong service orientation and customer management skills
- Good knowledge of Ocean Freight Quotation
- Strong interpersonal skills and teamwork
