Key Responsibilities:
1. Dynamics 365 CRM Implementation & Configuration:
o Analyze business processes and recommend CRM solutions.
o Customize and configure Dynamics 365 CRM to meet business requirements.
o Design workflows, business rules, and automation within the CRM.
o Integrate CRM with other business applications (ERP, Outlook, SharePoint, etc.).
o Ensure data integrity and synchronization between systems.
2. Requirements Gathering & Solution Design:
o Collaborate with internal teams and clients to gather functional and technical requirements.
o Develop detailed documentation, including system requirements, process flows, and solution designs.
o Translate business requirements into technical specifications for development.
3. Development & Customization (For Developer roles):
o Develop custom plugins, workflows, and reports using C#, .NET, and Power Platform tools (Power Automate, Power Apps).
o Implement custom CRM solutions using JavaScript, web services, and API integrations.
o Develop Power BI dashboards for reporting and analytics.
4. User Training & Support:
o Provide end-user training and create user guides for system usage.
o Troubleshoot issues and provide technical support to end-users.
o Perform regular system maintenance, upgrades, and patches.
5. Testing & Deployment:
o Perform unit testing and assist in UAT (User Acceptance Testing).
o Deploy solutions and ensure successful implementation in the live environment.
6. Performance Monitoring & Optimization:
o Monitor CRM system performance and optimize processes.
o Implement best practices for system configuration and data management.
Requirements:
· Education: Bachelors degree in Information Technology, Computer Science, Business, or a related field.
· Experience:
o Minimum 3-5 years of experience working with Microsoft Dynamics 365 CRM.
o Experience in CRM implementation, administration, and support.
o For developer roles: Experience in C#, .NET, JavaScript, and Power Platform tools.
o Strong knowledge of REST APIs and PowerApps.
o Proficiency in Golang for API integration.
Chin, SF
sf.chin[at]jondavidsongroup.com
JonDavidson Pte Ltd
Co. Reg. No. 200709068N. Licence No. 22S1412
Registration Number: R21100141
"Personal data collected will be used for recruitment purposes only"
