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Jobs in Singapore   »   Jobs in Singapore   »   Business Management / Project / Planning Job   »   Business Process Engineer
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Business Process Engineer

Chubb Asia Pacific Pte. Ltd.

Chubb Asia Pacific Pte. Ltd. company logo

Role Summary:

  • Design and execute end-to-end digital operating models built around key customer/employee journeys and needs in partnership with domain leads and multidisciplinary digital product owners
  • Simplify business processes by analyzing current workflows, products, tools, and systems and by identifying and prioritizing solutions that drive process rationalization, reengineering and organizational alignment
  • Support delivery of significant improvements in efficiency, marginal cost, customer experience, and service quality for business processes and underlying capabilities

Responsibilities:

  • Create business capability models to facilitate decomposition, grouping, representation and analysis of business activities/processes across the firm’s value-chain
  • Map current state processes across applicable domains or lines of business to deliver insight into customer/employee pain-points and support devising improvements
  • Perform root cause analysis using appropriate tools, identify triggers, collect and analyze relevant data, isolate root causes, and design elimination strategies
  • Create target state processes across applicable domains or lines or business to enable increased levels of straight through processing and allow more seamless agent/customer delivery of Chubb solutions, while freeing up Chubb resources to focus on the highest value-add tasks
  • Design and support execution of hypotheses/proofs of concept as precursors to broader
  • Partner with Business Intelligence/Analytics and Customer/User Experience Analytics teams to define and measure metrics/KPIs, with leading indicators clearly identified and attributed to business processes
  • Support development of roadmaps that reflect customer/employee needs/gaps as well as inclusion of foundational technology capabilities and other digital enablers
  • Ensure target state processes and exception-based workflows are followed, controlled, and systemically tested for quality assurance in a repeatable & scalable way
  • Support conversion of target operating models and business processes into epics, user stories, business rules, and other relevant artifacts
  • Understand and apply agile as a delivery method and ways of working

Functional Competencies:

  • Data and facts based structured thought process and decision making
  • Ability to facilitate, consult, and drive for results in a rapid-paced and changing environment
  • Strong interpersonal skills, able to work collaboratively across large teams, including a proactive and 'no surprises' approach in communicating issues/requests
  • Understanding of market trends and keen interest in digitization and emerging technologies

Technical Competencies:

  • Prior experience in Insurance preferred
  • Demonstrated ability to reimagine future-state processes by leveraging the latest technologies and staying ahead of market trends.
  • Hands-on experience as a practitioner in operational excellence/effectiveness, process engineering, or continuous improvement methodologies
  • Experience in digital experience strategy and design or intelligent process automation is a plus
  • Lean Six Sigma certification, or other related process engineering certifications is a plus

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